Questions

Answers before you fill anything out.

If something here is not clear, or your situation is not covered, message us and we will give you a straight answer.

Renting with us

What do I need to rent a vehicle?

A valid driver's license and a payment method. Insurance coverage also needs to be in place for the rental, either your own qualifying auto insurance or an available coverage option. The full requirements are confirmed during the rental process.

How old do I have to be?

Minimum age requirements apply and can vary by vehicle. The requirement for the vehicle you want is confirmed during the rental process.

Do I need my own insurance?

No. Customers without their own qualifying auto insurance may still be able to rent through available coverage options. Coverage requirements and costs vary and will be shown during the rental process.

Do you run a credit check?

No credit check. We do verify your license, your coverage, and your identity before a rental is approved.

Can someone else drive the vehicle?

Only drivers listed on the rental agreement may drive the vehicle. Additional drivers can be added during the rental process and must meet the same requirements you do.

How far in advance should I book?

We recommend booking as early as possible to get the vehicle and dates you want. Same-day and last-minute rentals may be available depending on our current fleet availability.

Pricing and payment

Is there a security deposit?

Yes. A $250 security deposit is required.

What forms of payment do you take?

We accept major debit and credit cards in the renter's own name, and cash.

Are the rates on the site the final price?

Rates shown are the starting rate for that vehicle. Taxes, fees, and any add-ons are shown to you in writing before you pay anything. We do not add surprises at pickup.

What is your cancellation policy?

There are no cancellation fees for reservations canceled more than 72 hours prior to delivery or pick-up. Cancellations within 72 hours of the reservation will be penalized with 25% of the reservation total.

Mileage, fuel, and driving

How many miles are included?

Included mileage is listed on each vehicle page and depends on whether you rent daily, weekly, or monthly. Miles past the included amount are charged at the per-mile rate shown on that same page.

How does fuel work?

Vehicles go out with a full tank and come back with a full tank. If the vehicle is returned with less, we refuel it and charge the cost plus a service fee.

Can I take the vehicle out of Texas?

Travel outside Texas needs approval before you leave. Ask us first and we will let you know what is possible for your rental.

Who pays for tolls and tickets?

Tolls, parking tickets, and traffic citations during your rental are your responsibility. Anything billed to us afterward is passed on to you along with a processing fee.

Is smoking allowed?

No. All vehicles are non-smoking. Returning a vehicle that needs smoke remediation carries a cleaning fee.

Extensions, returns, and changes

Can I extend my rental?

Usually, yes. Message us before your return date and we will extend it if the vehicle is not already booked. Extending early is always easier than extending late.

What happens if I return it late?

Let us know as soon as you know. A return without notice past the agreed time is charged at the daily rate plus a late fee.

Can I cancel?

There are no cancellation fees for reservations canceled more than 72 hours prior to delivery or pick-up. Cancellations within 72 hours of the reservation will be penalized with 25% of the reservation total.

What if the vehicle is damaged?

Report it to us right away, and report any accident to the police. Damage is handled through the coverage that applies to your rental and the terms of your rental agreement.

Gig and delivery work

Can I use the vehicle for rideshare or delivery?

On approved vehicles, yes. Every vehicle page states plainly whether it is approved for gig work. Tell us during the rental process what platform you drive for so we put you in the right vehicle.

Do you rent by the month for gig drivers?

Yes. Monthly is the most common rental we do, and it is the lowest cost per day. If you are driving for income, a monthly rental is almost always the right call over a string of daily ones.

Pickup and location

Where do I pick the vehicle up?

We serve San Antonio and the surrounding area. Your exact pickup location is confirmed with you once your rental is approved.

Do you deliver the vehicle?

Delivery may be available in the San Antonio area depending on the vehicle and your location. Ask us when you submit your request.

Ready when you are.

Tell us what you need and how long you need it. We will confirm availability and take it from there.

Serving San Antonio, Texas and surrounding areas